An untold variety of Verizon Web clients attempting to work or go to highschool or connect with the very important movement of knowledge that’s mandatory for all times on this century have been thwarted by an outage on Tuesday morning.
The Verizon customer support account has acknowledged that there’s a “lower cable” in Brooklyn inflicting issues, however the outage seems to be unfold throughout the east coast, as clients from Boston to Pittsburgh to D.C. have been tweeting their points on the telecom firm.
There’s a fiber lower in Brooklyn. Now we have no ETR, as of but. You should utilize the MY Fios app for updates. *EAG
— Verizon Assist (@VerizonSupport) January 26, 2021
I’m on FiOS in Boston and speedtesting positive to the native Comcast server, however suppose there’s something mistaken throughout the spine as a result of I’m in an terrible Groups assembly proper now.
— Matt Zagaja (@mzagaja) January 26, 2021
Is @verizonfios web OK within the Pittsburgh space? I’m having hassle connecting to every part. And mates and coworkers are reporting the identical points across the space.
— b😷bby (@GoBobbo) January 26, 2021
Reps from Verizon haven’t responded to our request for remark. A spokesperson from Constitution/Spectrum dryly famous that it has been a “quiet day” for them.
Whereas customers of Zoom, Amazon, and G-Suite merchandise have additionally reported outages right now, it is unclear if they’re associated to Verizon’s points. We have reached out to these corporations for remark.
As we reported this fall, Verizon has a fraught relationship with New York Metropolis. Mayor Michael Bloomberg signed a cope with the corporate in 2008, which promised to carry FiOS service to “each borough, neighborhood, boulevard, avenue and road” within the metropolis by 2014. However the franchise settlement itself solely required Verizon to “go” each constructing with FiOS cable, not run the precise wires to folks’s houses. In 2017, the town sued Verizon to power the corporate to really supply their service to New Yorkers per the settlement. That lawsuit was settled this previous November, and Verizon agreed to develop to a different 500,000 households, with precedence given to 125,000 houses in low-income neighborhoods.
We’ll replace this publish as we study extra.